Citrix Access To Clairvia From Home For Mac

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Access network drive while logged in to Citrix Receiver Some departments, labs or centers may store BrioQuery reports (.bqy files) on a centralized server. Macintosh users who have connected to a server from their Mac can follow the steps below to access that server from their Citrix session. Citrix Workspace app is the easy-to-install client software that provides seamless, secure access to everything you need to get work done. With this free download, you easily and securely get instant access to all applications, desktops and data from any device, including smartphones, tablets, PCs and Macs.

Two-Factor Authentication Now Required For Remote Access

All employees who remotely access WakeMed email or the WakeMed network using Citrix or VPN are required to enroll in Duo Security. This two-factor authentication process enhances the security of your account and our network by using a secondary device to verify your identity, preventing unauthorized access to the WakeMed network even if a hacker knows your login and password.

Enrolling in Duo Security is easy, will take approximately two minutes and must be completed while you are logged into the WakeMed network in a WakeMed facility. If you never visit a WakeMed facility, please contact the Information Services Help Desk by calling 919-350-8700.

Enrollment Instructions (Note: This document is only available when you are logged in to the WakeMed network)

Web Mail
If you need to access your e-mail, calendar or contacts, the quickest way to do so from any device is to use Web Mail. Simply go to https://outlook.office.com and enter your WakeMed credentials. Once the two-Factor authentication is completed you will have full access to your emails.
Launch Web Mail

Remote Access - Preparation & Options

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We encourage all employees to prepare for the possibility of having to work from home before you actually need to do so. If you don’t typically work from home, testing equipment and solutions early will give everyone more time to resolve issues.

WakeMed offers several options for accessing our network and resources from home. Please see below for details about each available option:

Office 365 Remote Access: Preferred Method

Citrix Access To Clairvia From Home For Mac

Many features of Office 365 are available from any Internet-connected device. If most of your data has been migrated to SharePoint Online and OneDrive, this might be all you need to get most of your work done. This include access to e-mails, and web-based versions of Word and Excel.

Carrot weather 1.1. Pre-requisites: Duo account, Internet connection, PC (Windows/Mac) or tablet (limited functionalit

Remote Desktop to Your Own PC: Second Best Method

This the best option for people who have their own dedicated PC at WakeMed. This will give you the same desktop you are used to every day, with all the applications, and at similar speeds.

Prerequisites: Dedicated WakeMed PC (turned on and connected), the workstation name of your PC, Duo account, home PC (Windows, Mac), Internet connection.

Always On VPN: Least Preferred

Citrix

Always On VPN automatically connects WakeMed laptops to our network, giving you full access to all our applications as if at a physical WakeMed location.

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Prerequisites: WakeMed Windows laptop, Internet connection

If you have a Windows laptop that was issued by WakeMed, you most likely already have this available. All you need to do is connect your WakeMed laptop to the Internet, e.g. by joining a wireless network. Typically, no further actions are needed, but if you need to verify whether you have Always On VPN installed follow these steps

Telework at VA

Telework is governed by VA Handbook 5011/26/31 Part II Chapter 4.
Employees working with their supervisor would need to determine telework suitability and eligibility to telework. Once determined telework eligible the employee would need to fill out VA Form 0740 Telework Agreement, the Telework Notification Letter – Employee Eligible to Telework, and you will need to complete Talent Management System (TMS) training as follows:

  • All managers must complete TMS Course VA1366994 — Telework Training Module for Managers.
  • All employees requesting telework must complete
    • TMS Course VA1367006—Telework training module for employees
    • TMS Course VA10176—VA Privacy and Information Security Awareness and Rules of Behavior
    • TMS Course VA10203 Privacy and HIPAA Training

Additional information on telework can be found Office of Human Resources Management Telework webpage ( only available while on VA's internal network) and OPM’s Telework website.

VA Remote Access

VA Handbook 6500 identifies the compliance requirements for VA remote access users.

VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat. The CISCO RESCUE VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops. Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE.

You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).

Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible. Pro tools 9 hd dmg. If you require technical support, please reference the FAQs and other supporting documentation found at https://raportal.vpn.va.gov or contact the Enterprise Service Desk (855) 673-4357.

Citrix

Software, supporting documentation, FAQs and general information are hosted at the VA’s Remote Access Information and Media Portal. Please ensure you have Transport Layer Security (TLS) 1.1 enabled on your web browser before attempting to access this site. To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Enable the checkbox for ‘Use TLS 1.1’ (found towards the end of the list).

How do users or facilities request equipment if they require VPN access?

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  1. Click the “Your IT” Icon on your desktop or go to YourIT Services ( only available while on the VA’s internal network)
  2. Click “Make a Request”
  3. Click “Computer Services,” under categories
  4. Click on “OIT Equipment and Software”
  5. Complete all required fields.
  6. Tag request for COVID in “Justification,” field

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If you do not require VPN, use the CAG process.